Reducing Spam Q&A

 

What services does ACS offer to reduce or eliminate SPAM?
ACS offers the most advanced and highest rated spam control products in the industry. All ACSOL.NET email addresses are automatically configured to use the ACS MailGuard system. Customers with domain hosting accounts will have use of either the ACS MailGuard system or the Premium Domain Hosting anti-spam system.

 

How does ACS MailGuard work?
The ACS MailGuard servers intercept all email messages that are destined for ACS customers.  Each message is put through a complex scoring process, based upon hundreds of rules and filters, to calculate a total score which represents the likelihood that a message is SPAM. Once a message exceeds a certain score, it is tagged in the subject as [SPAM RISK]. This helps users determine if they should be careful interacting with the message. ACS MailGuard is turned on by default for all "@acsol.net" accounts; customers who host domains with ACS should call our office if they wish to have this service enabled.

 

If I have a domain hosting service with ACS, which SPAM control service should I use?
ACS Premium Domain Hosting plans include a very sophisticated SPAM control system that is built into each users WebMail control panel. The ACS MailGuard system is also available to most customers with ACS domain hosting. It can be configured in peering environments to speed up Microsoft Exchange servers. For more information on this feature, please email our support department at service@acsol.net or call us at (970) 245-7088.

 

What about Viruses that are combined with SPAM?
All email messages are scanned for viruses before being delivered to ACS customers. Viruses are removed and the original message is discarded. We catch up to 99% of all inbound virus messages. It is possible for an occasional virus to get through our server due to the speed at which viruses travel and the inherent delay in updating anti-virus software which we use. ACS recommends that customers use a commercially available anti-virus software to further reduce their risk of catching an email-based virus.

 

I'm confused about the SPAM controls or I'm having problems with the software.  What should I do?
"delivering technology with a personal touch" and we always value input from our customers!